Disconnections and Game Errors

Each game connects to a Casino infrastructure that has been designed to rapidly process bets. After receiving a bet request from a Players client, the Casino infrastructure quickly generates a random result and returns this to the Players client.

Whilst playing a game, if there is a disconnection to the Casino infrastructure that is caused by the Players machine or their internet connection then:

• The result of the last bet or action from the Player will stand, even if the Player was not able to see this result.

• When the Players client or internet connection resumes normal operation, the result of the last bet processed by the Casino infrastructure will be displayed when the relevant game is re-opened.

• If a disconnection happens whilst playing a game with multiple game states (e.g.  Blackjack), then the Player will be able to resume their game from the last game state the Casino infrastructure processed.

In the event of a disconnection or outage caused by the Casino infrastructure itself:

• The result of a bet request will only stand if the bet was received and completely processed by the Casino infrastructure.

• If the Casino infrastructure was not able to process the bet completely then the bet amount is returned to the Players balance. This happens automatically, shortly after the Casino infrastructure resumes normal operation.

Other information:

• The results of every bet and game round processed by the Casino Infrastructure can be reviewed by Players using the Playback feature, available from the My Account screen.

• Following a disconnection of any type, if you can no longer open or play a game and/or are receiving error messages from the Client, please contact your Casino Support team.

• If you have any queries or complaints about a bet or a game result, review Playback first and then contact your Casino Support team.